Service Provider Policy
This Policy establishes the framework governing the registration, verification, listing, engagement, and monitoring of service providers on the CDIC platform. The objective is to facilitate trusted connections between diaspora investors and qualified local professionals and businesses.
Contents
1. Purpose
This Policy establishes the framework governing the registration, verification, listing, engagement, and monitoring of service providers on the CDIC platform.
The objective is to facilitate trusted connections between diaspora investors and qualified local professionals and businesses in Cameroon, ensuring that all provider interactions meet the standards of professionalism, integrity and accountability expected by CDIC.
2. Eligibility
The following categories of individuals and entities may register as service providers on the CDIC platform:
Applicants must have the legal authority to provide the services they offer and must comply with all applicable licensing and regulatory requirements in Cameroon.
3. Registration Requirements
All applicants are required to submit supporting documentation as part of the registration process. Required documents vary depending on whether the applicant is an individual or a company.
Individual Applicants
- National ID or Passport
- Curriculum Vitae
- Professional qualifications
- Contact information
Company Applicants
- Certificate of Incorporation
- Taxpayer Number
- Business License
- Company Profile
- Contact information
CDIC reserves the right to request additional documents where necessary to complete the verification process.
4. Verification
All providers listed on the CDIC platform undergo a verification process. Once a provider’s business identity, documentation and credentials have been reviewed and confirmed by CDIC, the provider receives the Verified Provider badge, reflecting successful completion of this process.
Verified Provider
Green BadgeBusiness identity and documentation have been reviewed and verified by CDIC. The provider receives a Verified Provider badge, confirming their legitimacy and readiness to engage with diaspora investors.
5. Provider Obligations
All registered providers shall fulfill the following obligations while listed on the CDIC platform:
6. Investor Connections
CDIC may facilitate introductions and connections between registered providers and diaspora investors seeking qualified local professionals and businesses.
CDIC acts solely as a facilitator and does not become a party to any contract, agreement or arrangement entered into between providers and investors. All contractual obligations, liabilities and responsibilities remain between the provider and the investor directly.
7. Reviews and Ratings
CDIC may collect reviews and ratings from clients following project completion. Review criteria include:
Reviews and ratings help maintain the quality and trustworthiness of the CDIC provider network, and may be taken into account when assessing a provider’s continued standing on the platform.
8. Complaints
Users may submit complaints regarding service providers through the CDIC platform. Accepted complaint categories include:
CDIC reserves the right to investigate all complaints received and take appropriate action including suspension or removal of the provider from the platform.
9. Suspension or Removal
CDIC reserves the right to suspend or remove any provider from the platform in the following circumstances:
Suspension or removal may occur without prior notice where the conduct poses an immediate risk to investors, clients or the integrity of the CDIC platform.
10. Disclaimer
CDIC provides a facilitation and directory platform only. CDIC does not guarantee any of the following in respect of registered providers:
Quality of Services
CDIC does not warrant or guarantee the quality of services delivered by any registered provider.
Project Outcomes
CDIC does not guarantee the completion, success or outcome of any project undertaken by a provider.
Business Performance
CDIC does not guarantee the financial performance, solvency or operational capacity of any provider.
Financial Results
CDIC does not guarantee any financial results from engagements between investors and providers.
Investors remain solely responsible for conducting their own due diligence before engaging any service provider listed on the CDIC platform.
11. Limitation of Liability
To the maximum extent permitted by applicable law, CDIC shall not be liable for any of the following arising from or in connection with provider engagements:
Contract Disputes
Disputes arising between investors and providers from contractual agreements or service arrangements.
Financial Losses
Any financial losses incurred by investors or clients in connection with provider engagements.
Project Delays
Delays in project completion, delivery or performance caused by providers or third parties.
Professional Negligence
Acts or omissions of providers that constitute professional negligence or breach of duty.
Service Failures
Failure by providers to deliver services as agreed or to the standard expected by clients.
Contracts entered into between investors and providers remain private agreements between those parties. CDIC is not a party to such agreements and accepts no liability arising from them.
12. Policy Amendments
CDIC reserves the right to amend this Service Provider Policy at any time. Updated versions shall be published on the platform and shall become effective upon publication.
Continued registration and use of the CDIC platform following publication of an updated Policy constitutes acceptance of the revised terms.
13. Acknowledgement
By registering on the CDIC platform, providers acknowledge and confirm the following:
“I have read, understood, and accepted this Service Provider Policy in its entirety. I acknowledge that my continued registration on the CDIC platform constitutes ongoing acceptance of this Policy and all related CDIC policies, codes of conduct and terms of use.”
“Uniting the Diaspora. Building the Nation.”
By registering on the CDIC Service Provider Portal, all providers confirm that they have read, understood and accepted this Service Provider Policy in full.