Service Provider
Code of Conduct
This Code of Conduct establishes the ethical, professional, and operational standards expected of all service providers registered on the CDIC platform. All registered providers shall conduct their activities in a manner that promotes trust, professionalism, transparency, accountability, and respect for clients, investors, and stakeholders.
Contents
1. Purpose
The purpose of this Code of Conduct is to establish the ethical, professional, and operational standards expected of all service providers registered on the Cameroonian Diaspora Investment Council (CDIC) platform.
All registered providers shall conduct their activities in a manner that promotes trust, professionalism, transparency, accountability, and respect for clients, investors, and stakeholders at all times.
2. Professional Conduct
All service providers registered on the CDIC platform shall:
Honest Business Practice
Conduct business honestly, professionally and in good faith in all dealings with clients and stakeholders.
Respect
Treat all clients, investors and stakeholders with courtesy, respect and professional dignity at all times.
Accurate Communication
Communicate accurately, transparently and in a timely manner regarding services, timelines and project progress.
Quality Standards
Maintain high standards of workmanship and service delivery consistent with industry best practices.
Contractual Obligations
Respect all contractual obligations, agreed timelines, specifications and terms agreed with clients.
Legal Compliance
Comply with all applicable laws, regulations and professional standards in the provision of services.
3. Integrity
Providers shall not engage in any of the following:
Any breach of integrity standards may result in immediate removal from the CDIC platform and referral to competent authorities.
4. Client Relations
In all client engagements, providers shall:
Deliver as Agreed
Deliver services strictly in accordance with agreed specifications, scope of work and contractual terms.
Respect Timelines
Honour agreed project timelines and communicate proactively where delays are anticipated.
Maintain Confidentiality
Maintain strict confidentiality of all client information, project details and business data.
Fair Pricing
Provide fair, transparent and honest pricing with no hidden charges or unauthorized fee requests.
Handle Complaints Professionally
Address all client complaints promptly, professionally and constructively through appropriate channels.
5. Conflict of Interest
Providers shall disclose any actual or potential conflicts of interest that may influence their professional judgment or service delivery to clients and investors on the CDIC platform.
Where a conflict of interest exists or arises, the provider must disclose it in writing to CDIC and to the affected client before proceeding with any related work or engagement.
6. Non-Discrimination
All service providers shall provide services without discrimination of any kind. Providers shall not discriminate against any client, investor or stakeholder based on:
7. Anti-Corruption
CDIC maintains a zero-tolerance policy toward corruption in all its forms. Providers shall not:
Suspected corruption shall be investigated and may be reported to the competent legal authorities. CDIC cooperates fully with all relevant law enforcement bodies.
8. Use of the CDIC Platform
All registered providers shall ensure proper and professional use of the CDIC platform. Providers shall:
9. Violations
Violation of this Code of Conduct may result in any or all of the following actions taken by CDIC:
Warning Notice
A formal written warning issued to the provider for minor or first-time violations.
Suspension
Temporary suspension of the provider’s profile and platform access pending investigation.
Removal from Platform
Permanent removal of the provider’s profile and all associated listings from the CDIC platform.
Permanent Disqualification
Permanent disqualification from re-registering on the CDIC platform in any capacity.
Legal Referral
Referral to competent legal authorities where violations involve fraud, corruption or criminal conduct.
10. Acknowledgement
By registering on the CDIC platform, the service provider formally acknowledges and agrees to the following:
“I have read, understood, and agree to comply fully with the CDIC Service Provider Code of Conduct. I acknowledge that failure to comply may result in suspension, removal from the platform, permanent disqualification, or referral to competent authorities. I commit to upholding the values of professionalism, integrity, transparency and accountability in all activities conducted through the CDIC platform.”
“Uniting the Diaspora. Building the Nation.”
By registering on the CDIC Service Provider Portal, all providers confirm that they have read, understood and agreed to abide by this Code of Conduct in full.